Information and Policies
Prior to our first pet sitting service, we would like to get to know you and your animals. It is very important to us to have this first consultation and pet care assessment. We want you to feel absolutely comfortable with us as well.
Paperwork to schedule pet sitting services is completed before this session which usually takes about half an hour. We will customize a plan for you and your animal family members. We will learn about your pet’s routine and commands. We will also become familiar with your household needs. We want you to be confident that your pet and home will be in good hands while you are away.
Other vital information will be gathered at this time, such as emergency veterinarian care and a completed release form to have your pet treated. In the event of any emergency, we will always make attempts to contact you before the veterinarian takes any action. However, if your pet’s health is seriously at stake, we will act in your pet’s best interest unless you have specifically stated differently on your veterinarian release form.
Pets must be current on all of their vaccinations. We would like for you to have their collars with tags available during the time of our pet sitting service. Dog walking clients must have their collars with tags or a harness with tags available or we will not walk them. Prong collars or choke collars / chains are not permitted.
Triangle Pet Care will obtain your house key during this initial visit after pet sitting services are scheduled and agreements are signed. Keys can be returned, upon request, within 7 days of the end of your pet sitting service, in person or by certified mail. As we are licensed, bonded and insured, it is recommended your key remain in your Triangle Pet Care ‘s file for convenience in future use of our pet sitting services and to enable telephone reservations, thus avoiding future key pick up charges of $20.00.
During our care…
For your security, it is important for you to know that Triangle Pet Care does a background check on each of its pet sitters. Triangle Pet Care has an awesome reputation and we pride ourselves and work toward the highest of our client’s standards. Upon each visit or overnight stay, the pet care provider will leave you a daily log, a text or an email informing you of what occurred during their visit. You will also be informed of any incidentals or concerns that the pet care provider noticed. Most of our clients enjoy reading about their animal’s activities! This will also give you peace of mind that your pet(s) and home were well cared for during your absence.
Just in case…
In the event you unexpectedly have to be away longer than planned, it is necessary that we hear from you! We will only accept extensions of our pet sitting service by direct confirmation and availability. Your pets’ well-being depends on our communication!
Pet accidents: Triangle Pet Care will dispose of any pet waste and clean-up of any accidents your pet may have. Triangle Pet Care is not responsible for any carpet /floor stains created by your pet. Triangle Pet Care will not be held responsible for any damages to furniture or other household items by your pet. Please make sure that you provide us with cleaning supplies, garbage bags, paper towels, and baggies.
Veterinarian care: We request all of our clients to sign the emergency care form, which enables us to seek veterinarian care in case of an emergency including the transportation of animals to an animal hospital. Triangle Pet Care will contact your veterinarian but should we not be able to reach them, we will contact one of the emergency clinics.
For our safety and your pet(s), please do not ask your friends, neighbors, or relatives to stop by and check in on the animals, plants, or home during our service agreement dates. We do not accept pet sitting jobs that are “shared” with friends, family or neighbors. The client is responsible to notify us of anyone who may be entering the premises during the pet sitting times. If no one is scheduled to be on premises, we will contact the police.
Booking Dog Walking or Taxi Services
We request 2 days before date of service for Dog Walking and Taxi Services to complete the initial consultation. Dog Walking service schedules are in 10-15 minute “Potty Breaks”, 30 minute Walks, and 1 hour Walks. Please specify your requested length when scheduling Dog Walking. Services scheduled during holidays may be subject to a $10 Holiday Service Charge, please check with your pet care representative.
Booking Pet Sitting Services
When you are aware of your travel dates, call us to check our availability. We recommend planning ahead – especially for holiday seasons and summer vacations. Services scheduled during holidays may be subject to a $10 Holiday Service Charge, please check with your pet care representative. If you are a new client, we ask for at least a week’s notice to schedule our initial consultation and pet care assessment. It is important to confirm your pet sitting reservation. If you have not received a confirmation call or email within 1 week of scheduled services, please call or email us to confirm your reservation.
Payments for Services
We accept Cash, Checks, Credit Cards WePay! and PayPal.
New Clients, during the initial consultation or at the time your first pet sitting or walking service reservations are made, payment is due.
Fees for subsequent scheduled service periods are due on the first day of service.
Payments for weekly or daily pet walking or sitting services are due each Monday unless other arrangements are made in advance.
Cancellation fees are as follows:
24 – 48 hours prior to the scheduled visit(s) will be charged at 50%.
Cancelations made within less than 24 hours notice can not be refunded.